Return and Cancellation Policy
Return and Cancellation Policy
Not Satisfied With Your Order?
We would like to know how we can improve your experience.
You may return your order within 14 days of receiving it, provided that the product is unused. If your product is defective, you may also contact us and provide a photo clearly showing the defect. Once we have reviewed and confirmed the photo, we will work with you to find an appropriate solution. In many cases, we can resolve the issue without requiring a return.
When a refund is approved, we aim to process the refund within five working days after receiving the returned order or after our customer service team has reviewed and approved the submitted photo.
Important: Beauty products and items purchased during sales, promotions, or with other discounts cannot be returned.
Returns by Mail
You have up to 14 days after receiving your order to request an exchange for a different size or color or to request a refund.
Contact Us
Before returning your order, please contact us at:
You must contact us by email first to receive the correct return address. As we work with different distribution centers, we need to determine which return location applies to your order based on where the package originated and the reason for the return.
Include Your Order Information
Package the product as securely as possible, preferably in its original packaging, and include a note containing your order number.
As the sender, you are responsible for the return shipment. We therefore strongly recommend requesting a tracking code from your chosen shipping provider when returning your package.
After sending the package, please contact us at info.stackright@gmail.com and let us know whether you are requesting a refund or an exchange for a different size or color.
Please note: Our products may be shipped from international distribution centers. Returns may therefore need to be sent directly to our supplier or distribution center located in Asia.
Shipping Your Return
Take your package to your nearest post office, parcel center, or shipping provider and send it to the return address provided by our customer service team.
Once the returned product has arrived at the designated warehouse, we will arrange the requested size or color exchange as soon as possible or process the applicable refund.
Cancellations
If you wish to cancel your order, please contact us immediately at info.stackright@gmail.com.
If you cancel your purchase within 24 hours of placing your order, we can issue a full refund without conditions. After this period, your order may already have been processed or shipped. In that case, the items must be returned to us after you receive them before a refund can be processed.
Return Shipping Costs
The customer is responsible for all shipping costs associated with returning a product. Return shipping costs are non-refundable.
If applicable shipping costs are included in the amount being refunded, these costs may be deducted from your refund.
The time required for an exchanged product to reach you will depend largely on your location.
We always recommend using a trackable shipping service or purchasing shipping insurance when returning your order.
Contact Information
Ritual Wellness
Operated by StackRight LLC
75 E 3RD ST
Sheridan, WY 82801
United States
Wyoming Original ID: 2026-002035996
Email: info.stackright@gmail.com